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Best Help Desk Software in 2021

Running a successful business needs good customer support. 24/7 support for customers and employees is managed by a Help Desk Service. This allows communication via online chat, e-mail, and direct phone calls.

Help Desk Services

No matter your company or business is big or just a startup, a simple Help Desk Service is essential. This will make your business organized. It handles customer end queries as well as manages employee logs. A help desk software can be of different types. All of them are specialized in a specific field. It can be online based, offline based, on-premise, enterprise-grade and open-source.

Features Of Help Desk Software

Generally, a help desk software comes with loads of features. Some have unique service that gives them an edge over other software. Here is a list of the most common features offered by all services:

  • Automated response to a query
  • Management of Service Level Arrangement (SLA)
  • Ticketing managements.
  • Multiple channel support
  • Customer Relationship Management (CRM)
  • Mobile app support.

Best Help Desk Softwares

Any help desk software needs to be flexible and affordable. We have to consider the value it provides for our money. We have listed some of the best value help desk service providers for you to look at.

  • Zoho Desk
  • Freshdesk
  • Freshservice
  • Zendesk
  • ManageEngine
  • Happyfox
  • Cayzu
  • LiveAgent
  • Jira Service Desk
  • Hubspot